Thank you for visiting the Tracer les maux website and reviewing its privacy policy (hereinafter the "Policy").
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your data and personal information being processed in accordance with it, if applicable.
This privacy policy consists of the following elements:
- Objectives of the privacy policy,
- Effective date,
- Consent collection methods,
- Purposes of data collection,
- Personal information collected,
- Purposes of data processing,
- Processing methods used,
- Access to and control over personal information,
- Sharing and reasons for sharing personal information with third parties,
- Use of cookies and similar technologies,
- Retention of personal information.
1. Objectives of the privacy policy:
Respect for privacy and the protection of personal information are essential for us, which is why, through this Policy, we intend to protect them in accordance with applicable laws.
To ensure this protection, Tracer les maux commits to collecting, processing, and sharing information that identifies an individual only when the latter has consented, unless permitted or required by law, in which case your consent will not be necessary.
The Policy aims to inform users of the reasons and the way in which Tracer les maux, or any person acting on its behalf, will collect and use their personal information. It aims to be in clear language to ensure informed consent from users.
For the purposes of this Policy, "personal information" means all information about an identifiable person or information that can identify a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies a person.
2. Effective date
This Policy applies from February 19, 2024.
3. Consent collection methods
We commit to obtaining consent before collecting an individual's personal information. Consent can be explicit or implicit and can be provided directly by the person or by their authorized representative.
We prefer obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent can be reasonably inferred from a person's action or inaction. For example, providing a name and address to make a reservation or a name and phone number to get an answer to a question is considered implicit consent to collect information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.
If we want to use personal information for a new purpose, we will describe the intended use and request consent again.
It is not always possible, particularly in the context of a government request, to obtain a person's consent to collect, use, or communicate their personal information. We commit to never communicating this type of information, other than in accordance with this Policy, unless required or permitted by law.
4. Purposes of data collection
The information collected is in accordance with the purposes and objectives set out in this privacy policy.
Here are some reasons why we collect your personal information:
- To evaluate the performance of the proposed content: Data is collected to have information on the interest generated by the website content for our visitors.
5. Personal information collected
Tracer les maux may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and Tracer les maux. This is why we must prioritize informing you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:
Interactions. Data relating to your use of the websites, platforms, and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, it is data that we generate.
Other examples of interaction data we collect include:
- Data on websites visited and usage.
- Location data. Data, which may be precise or not, about the location of your device. For example, it is possible to collect location data from a device's IP address or data from your account profile indicating less precisely where you are, such as a city name or postal code.
- Other data. Other data provided when you use our website, including data from Google Analytics.
6. Purposes of data processing:
Content improvement. We use the data to improve our web content.
Customer support. We use the data to diagnose and solve problems related to products and services, provide other support and assistance services.
Contribute to security and problem-solving. We use the data to contribute to the security and problem-solving of our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security. We use the data to protect the security of our products and our customers. Our security features can prevent malware from functioning and inform users of the detection of malware on their device.
Protection of rights and property. We use the data to detect and prevent fraud, resolve disputes, implement contracts, and protect our property. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
7. Processing methods used
Tracer les maux attaches the utmost importance to the security of your personal information and commits to processing it according to industry standards and norms, only for the purposes for which it is collected as described in this policy or in a specific notice to this effect. Nevertheless, the absolute safeguarding of the latter is impossible given the security limitations inherent in Internet transmission. The information transmitted to us is therefore ultimately at the user's own risk.
8. Access to and control over personal information
Tracer les maux ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact information provided at the end of this Policy.
To the extent of our means, we will provide you with timely access to your personal information. However, as a security measure, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of another person's personal information and that person refuses to consent to its disclosure or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access to your personal information.
If your request concerns data appearing on web pages or third-party platforms, please contact these third parties directly.
9. Communication of personal information by third parties and sharing of personal information with third parties
We do not share your personal information with companies, organizations, or people outside the Tracer les maux team, with the exception of our authorized suppliers and partners who need to have access to the information for the purposes listed in this policy and within the limits of it, as well as in the following cases:
- With your consent.
- For storage in cloud servers, in which case personal information could transit through third-party jurisdictions. Note that we only retain the services of reputable companies with privacy policies.
Tracer les maux commits not to sell or rent your personal information to a third party.
10. Use of cookies and similar technologies
Tracer les maux may use cookies, Internet beacons, invisible pixels, log files, or other technologies to collect certain personal information relating to visitors on its website, as well as recipients of its communications. Cookies are information elements transmitted by the server to the browser during a visit to the website and which allow unique identification of the current connection. This data may include information such as your Internet (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, viewing time, and any other statistics.
The cookies used serve in particular to retrieve search history to facilitate the user's online browsing experience. It is important to know that activating the cookie option can, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, thus leaving you the possibility to accept them or not.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply when leaving our website and Tracer les maux is not responsible for the collection or processing of personal information by these third parties or via these external sources.
11. Retention of personal information
Tracer les maux keeps the collected data for different periods of time, depending on their nature and usefulness in offering our products and services. During the retention period, Tracer les maux takes physical and technical measures to ensure the security of data containing personal information.
The main places where personal information is kept are the cities in which Tracer les maux has offices.
Personal information may be kept outside the country in which you live, if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and government authorities and law enforcement authorities in these countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be kept for extended periods of time.
Other information
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy will not be applied without your explicit consent. We always indicate the date on which the latest changes were made and allow you to access archived versions for consultation. If the changes are significant, we publish a highlighted notice on our website (including, for certain services, through email notification).
Person in charge of compliance:
For any questions, to provide comments, or to issue a complaint about this policy, you can communicate with the person responsible for ensuring compliance with this privacy policy:
Natacha Godbout
Département de sexologie
Université du Québec à Montréal (UQAM)
Pavillon Paul-Gérin-Lajoie (N)
1205, rue St-Denis, local N-7485
Montréal (Québec) H2L 4Y2
Email: godbout [dot] natacha [at] uqam [dot] ca (godbout[dot]natacha[at]uqam[dot]ca)